This helps us support you the best we can! Don’t forget to use “Report a problem” before posting-the information shared in both places helps us understand your issue better.
We always recommend adding to threads with the same issue before posting a brand new one. When posting to the subreddit, please look through most recent posts to see if your issue has already been posted or addressed. Official Xbox staff, moderators, and fellow Xbox Insiders are there to help with your concerns. If you’re an Xbox Insider looking for support, please reach out to the community subreddit. We may not be able to respond to everyone, but the data we’ll gather is crucial to finding a resolution.
Make sure to use Report a problem to keep us informed of your issue.
If not, ensure you are looking at the troubleshooting here, specifically the section about ensuring your TV firmware is up to date.
Hey Xbox Insiders! We have a new Xbox Update Preview coming to the Alpha Skip-Ahead ring.